Privacy Policy

This Privacy Policy describes how KuikChat ("we", "us" or "our"), operating at www.kuikchat.online, collects, uses and protects information in connection with our WhatsApp automation and CRM services.

1. Information We Collect

We collect information you provide when you use our services, contact us or fill out a form. This includes:

• Identity and contact details — your name, email address, phone number and business name.
• Business information — details about your business, industry and service requirements.
• Usage data — how you interact with our platform, including pages visited and features used.
• Communication records — messages exchanged between you and KuikChat.
• WhatsApp interaction data — when you use our WhatsApp chatbot services, conversation data is processed to deliver the service.

2. How We Use Your Information

KuikChat uses the collected information to:

• Provide, operate and improve our WhatsApp automation, CRM, booking, follow-up and reminder services.
• Respond to your inquiries and provide customer support.
• Send service-related communications including confirmations, reminders and account updates.
• Comply with legal obligations and enforce our terms of service.
• Detect and prevent fraudulent or unauthorized use of our platform.

3. WhatsApp and Meta Platform Data

Our services integrate with WhatsApp Business API, operated by Meta Platforms, Inc. By using our WhatsApp automation services, you acknowledge that conversation data is processed through Meta's infrastructure in accordance with Meta's Data Policy and WhatsApp Business Terms of Service. KuikChat does not sell WhatsApp conversation data to third parties under any circumstances.

4. Data Sharing and Disclosure

We do not sell, rent or trade your personal information. We may share your information only in the following circumstances:

• Service providers — trusted third parties that assist us in operating our platform, bound by confidentiality obligations.
• Legal requirements — when required by applicable law, regulation or valid legal process.
• Business transfers — in the event of a merger, acquisition or sale of assets, affected users will be notified in advance.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, meet legal obligations and resolve disputes. You may request deletion of your data at any time by contacting us at info@kuikchat.online. We will process your request within 30 days.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request permanent deletion of your personal data, subject to legal retention obligations.
• Objection — object to certain types of data processing.
• Portability — request a portable copy of your data in a machine-readable format.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, loss or destruction. No method of internet transmission is 100% secure. If you suspect unauthorized access to your account, contact us immediately.

8. Cookies

Our website uses cookies to improve user experience, analyze traffic and enable basic functionality. You can control cookie preferences in your browser settings. Disabling cookies may affect the performance of certain features on our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by posting the updated policy on this page with a revised date. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

KuikChat
Email: info@kuikchat.online
Website: www.kuikchat.online